Concerns
Concerns and Feedback
Ballarat Grammar is committed to being a school where every member of our community, staff and families alike, feels safe to speak up. Our External Feedback System gives staff, parents, and the wider community a clear, confidential way to share concerns or feedback, with the option to remain anonymous.
Every report is taken seriously, reviewed promptly, and handled with care by the right people within our school. Whether it’s a concern, a compliment, or a suggestion, we want to hear it, and we’re committed to acting on it.
Thank you for helping us build a school community grounded in trust and openness.
Meet our team
All feedback, concerns and complaints submitted through this portal are treated confidentially and will be directed to one or more of the staff members listed below. These individuals are responsible for receiving, reviewing and responding to submissions, ensuring concerns are managed appropriately, sensitively and in accordance with Ballarat Grammar’s policies and procedures.
FAQs
Who can provide feedback or lodge a concern?
All members of the Ballarat Grammar community, including students, parents and carers, staff, volunteers, contractors and service providers, alumni, and members of the broader school community.
What happens when I lodge feedback or a concern?
For informal and formal feedback and concerns, Narelle Judd, Grady Snowden and Tamara Abbott will receive a notification, and one of them will be assigned the case, acknowledging receipt within two working days.
The school records feedback or concerns in a confidential register and will begin assessing the information within 10 working days, finalising the outcome as soon as is practical.
How can I ensure my information remains confidential?
Access to the feedback secure site remains strictly limited, with all information kept confidential within the platform.
If required and with your permission, relevant details of your concern will be forwarded to another senior staff member if they are more qualified to assist you.
Can I report anonymously?
Anonymous feedback may not be pursued if the school cannot identify the subject of the concern or there is not enough detail to investigate or resolve it; however, the school will endeavour to pursue all avenues available where possible, especially where child safety or the safety of another person may be compromised.
What if I’m not satisfied with the outcome?
If you are unable to resolve a concern through the school’s process, you may seek independent advice and escalate the concern to relevant external bodies.
Acknowledgement of Country
Ballarat and Queen’s Anglican Grammar School acknowledges the Traditional Custodians of the land on which we learn, live and work, the Wadawurrung People, and recognises their continuing connection to the land and waterways. We pay our respects to their Elders past and present and extend this to all Aboriginal and Torres Strait Islander People.
Commitment to Child Safety
Ballarat Grammar maintains a zero-tolerance approach to all forms of child abuse and actively implements measures to identify and manage any risks of harm to students within our school environment. The care, safety and wellbeing of children and young people are central and fundamental responsibilities of the School. We are firmly committed to fostering a child-safe culture that provides an environment where students are safe and feel safe, where their participation is valued, their views respected, and their voices heard in decisions that affect their lives. Ballarat Grammar values diversity and strictly prohibits any racist or discriminatory practices. All members of our school community share the responsibility to care for children and young people by promptly raising any concerns regarding their safety, promoting their wellbeing, and protecting them from all forms of harm or abuse.
